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General Policies:

All clients subscribing to services by Bodysm must create a client account and complete the client profile through the Bodysm system OR must fill out a client registration form.
All clients must sign an online liability waiver OR the PDF liability waiver form.
All payments for sessions and/ or packages must be made in advance.
Clients are responsible to let us know of any injuries or special health conditions to enable the instructor/ therapist/ teacher to customize the session specifically to the client’s needs and to ensure the safest experience.

Refund Policy

Bodysm has a strict NO return and NO refund policy.
Packages are non-refundable and non-transferable to other students.

Session and Package Validity:

Please note the duration of validity of your session package before purchasing your package.
All sessions and packages have a non-extendable expiration date and must be used within this time.

Payment Confirmation Policy:

The client will receive payment receipt by email within 2 hours for payments towards services and products
If the client requires an invoice, the same will be sent via email on request of the same.

Appointment Timing Policy:

To maximize the time spent with your instructor/ therapist/ teacher, the client must be ready at least five minutes before the appointment begins, be it an online OR in-person appointment.
If a client is less than 15 minutes late for an appointment, the session will be abbreviated and will end at the scheduled time. The instructor is under no obligation to make up this time
If a client is more than 15 minutes late without notice, the session will be cancelled and the client will be charged as per cancellation charges below. i.e. 100% cancellation fee is applicable.

Appointment Cancellation by Client:

If an appointment is cancelled by the client more than 24 hrs before the confirmed scheduled time, the appointment can be rescheduled with no cancellation fee.
Cancellations can be made through the Bodysm System directly OR can be emailed to hello@bodysm.com more than 24 hrs before the scheduled start of the class.
Appointments cannot be cancelled by leaving a telephone message, whatsapp message or by speaking to Bodysm staff. Further, cancellation through your instructor will not be registered.
If an appointment is cancelled by a client less than 24 hrs before confirmed time, 100% cancellation fee is applicable
If client cancels confirmed appointments more than 3 times, Bodysm has a right to refuse further bookings and return the balance pro-rata amount with an administrative fee of AED 175

Appointment Cancellation by Bodysm:

If Bodysm cancels the appointment more than 24 hours before the confirmed scheduled time, Bodysm will reschedule the appointment with the client based on mutual convenience.
Cancellations will be emailed the client’s registered email ID more than 24 hrs before the scheduled start of the class.
In case of last-minute instructor illness or emergency, Bodysm will make every attempt to find a replacement instructor.
If the appointment is cancelled by Bodysm at the last minute, then client will be compensated with an extra session to compensate for the client’s inconvenience.

Site Uptime Policy:

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if this website is unavailable at any time.
This Website maybe temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

Waiver of Liability:

This waiver of liability covers all events, workshops, appointments, sessions, coaching or other services (either in person or online) provided by Bodysm.

  • I understand the services offered by Bodysm are not offered as a substitute for clinical mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions.
  • I accept my responsibility as a client to inform Bodysm’s instructor/ therapist/ healer of any physical or medical limitations before any service begins.
  • I understand, as is the case with any physical activity such as yoga, martial arts, etc., the risk of injury, even serious or disabling, is always present and cannot be entirely eliminated. If I experience any pain or discomfort, I will listen to my body, discontinue the activity, and inform and ask for support from the instructor. I assume full responsibility for any and all risk and damages, which may incur through participation.
  • I understand and agree that I release Bodysm from the responsibility of all our subsequent choices and decisions.
  • I understand and agree that as a practice Bodysm may share notes between instructors/ therapists/ healers so that all practitioners working with us can keep abreast of our progression through the Bodysm journey.
  • I accept that Bodysm reserves the right to refuse access to its service.

I, hereby agree to irrevocably release and waive any claims that I have now or may have hereafter against BODYSM and IAL SUPPLY CHAIN MANAGEMENT DMCC, its owners, officers, employees, instructors and its other representatives.

I have read and fully understand and agree to the above terms of this Agreement and the Waiver of Liability.

Terms & Conditions

IAL Supply Chain Management DMCC (“COMPANY”) maintains www.bodysm.com (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the www.bodysm.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. COMPANY reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, COMPANY may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LIMITED LICENSE.

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. COMPANY may change, suspend, or discontinue any aspect of the Site at any time. COMPANY may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

1. SITE OPERATION:

United Arab Emirates is our Country of Domicile. COMPANY controls this Site from the U.A.E. COMPANY makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

2. APPLICABLE LAW.

The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

3. MULTI-CURRENCY PRICED TRANSACTION,

the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

4. PURCHASES. COMPANY

accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of COMPANY. All refunds will be made onto the original mode of payment.

5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES.

COMPANY will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific

6. REPRESENTATIONS BY YOU.

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to COMPANY through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

7. PERMITTED USE.

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by COMPANY to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by COMPANY to do so. The content and software on this Site is the property of COMPANY. The cardholder must retain a copy of transaction records and Merchant policies and rules.

8. YOUR ACCOUNT.

If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

NO COMMERCIAL USE.

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain COMPANY’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. COMPANY will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

LINKS AND SEARCH RESULTS.

The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. COMPANY has no control over these sites or the content within them. COMPANY does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. COMPANY does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against COMPANY for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@COMPANYWEBSITE.com.

COPYRIGHT POLICY.

COMPANY may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY.

Although COMPANY is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through COMPANY’s system. The On-line Materials are COMPANY’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of COMPANY, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of COMPANY. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in COMPANY. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with COMPANY.

You acknowledge and agree that COMPANY will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At COMPANY’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to COMPANY or perfect these rights, titles or interests in COMPANY’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. COMPANY MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. COMPANY ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF COMPANY WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE.

You understand and agree that in COMPANY’s sole discretion, and without prior notice, COMPANY may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if COMPANY believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of COMPANY, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to COMPANY for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. COMPANY may release user information about you if required by law or subpoena.

INDEMNITY.

You agree to indemnify and hold COMPANY, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU.

By providing materials to COMPANY, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted COMPANY an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. COMPANY may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against COMPANY for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to COMPANY. Any communication or materials you send to COMPANY will be treated as non- confidential and non-proprietary and may be disseminated or used by COMPANY for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING.

The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. COMPANY is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY.

If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
IMPORTANT
United Arab of Emirates is our country of domicile” and the governing law is the local law.
Visa and Master Card will be accepted
Transaction currency is AED.
Cardholder must retain a copy of transaction records and merchant policies and rules.
Clients under the age of 18 years shall not register as a user/ client of the website nor shall transact or use the website.
The client is responsible for maintaining the confidentiality of his/ her account.
The client’s personal information is governed by our Privacy Policy
We will not trade with or provide any services to OFAC and sanctioned countries.
In case of any disputes the law applicable would be based on the UAE Governing Law.
If you have any enquiries, concerns or complaints, please feel to contact us via email to hello@bodysm.com and we will make every effort to reply to your query within 48 hours of receiving your e-mail.